Privacy Policy

This policy explains what information Raven Heart Retreat ("we" or "us") collects through this website, how we use it and the choices you have. We keep it short because we collect very little.

What we collect

• What you send us. When you use our contact form, we receive your first name, your email address, your message and, if you choose to share them, your dates, number of guests, the type of stay you have in mind and whether you would like our newsletter.
• Visit statistics. We count visits with a privacy-friendly analytics tool that does not use cookies and does not identify you. It tells us things like which pages are read, which sites send visitors our way, and the general country, browser and device type, all in aggregate.

We do not use advertising cookies or ad tracking on this site.

How we use it

• To answer your questions and help you plan your stay.
• To send you our newsletter, only if you ticked the box asking for it. You can unsubscribe at any time.
• To understand how the site is used so we can improve it.

We never sell or rent your information.

Email

Messages sent through this website are stored securely by our website provider and delivered to us by email. Emails we send may include open and click tracking, which tells us whether a message was opened or a link was selected. We use this only to know our messages are arriving.

Bookings on VRBO

Reservations and payments are handled by VRBO. When you follow a booking link to VRBO, the information you give them is covered by VRBO's own privacy policy, not this one.

How long we keep it

We keep your messages for as long as we need them to answer you and to look after your stay, and newsletter details until you unsubscribe.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Just send us a note through our contact page.

Children

This website is not directed at children under 13, and we do not knowingly collect their information.

Changes to this policy

If we change how we handle your information, we will update this page and the date at the top.

Questions

If you have any questions about this policy, please reach us through our contact page.